Policies/Rental Agreement

Policies/Rental Agreement
Arrival and Departure:  Check-in time is 3:00 pm.  Check-out time is 10:00 am.  
Office Hours: 9:00am-5:00pm Monday-Friday, 9:00am-4:00pm Saturday-Sunday.
Emergencies:  For after hour emergencies, call our office direct and follow the recorded instructions for rental
emergencies.  If it is a simple repair call and leave a message on extension 10.   *We DO NOT respond to non-
emergency after-hour calls and a non-emergency call will result in a $50 fee to your credit card.
Rental Payment:  120 days prior to arrival full payment is due.  Credit Cards, Debit Cards and Checks are
acceptable forms of payment.  In the event that your payment is made by check a deposit or credit card on file will
be required.
Damage Insurance / Security Deposit: Wells and Bennett Realtors offers Vacation Rental Damage insurance from
CSA Travel Protection. This insurance covers up to $3000 with the exceptions of a couple select properties that
offer $5000 in coverage.  (Please check your reservation for coverage).
In the event that accidental damage has occurred, Call our office immediately to report damage, 530-583- 4292.
In lieu of purchasing this insurance, you do have the option of paying a security deposit in the amount of $500 to
$5000 depending on the property.
Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage
Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay
provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum
benefit up to the policy limit shown on the confirmation.  Any damages that exceed the policy limit or are not
covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental
properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent
acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up
to a maximum benefit of the policy limit.  Certain terms and conditions apply. Full details of the Vacation Rental
Damage coverage are contained in the Description of Coverage or Insurance
Policywww.vacationrentalinsurance.com/g20vrd . The Vacation Rental Damage plan can be purchased up to, and
including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and
Insurance Services to pay directly Wells and Bennett Realtors any amount payable under the terms and conditions
of the Vacation Rental Damage. Please contact Wells and Bennett Realtors directly if you do not wish to participate
in this assignment.
Cancellation Policy/ $100 Cancellation fee:  120 or more days prior to arrival.  If cancellation is received less than
stated, the entire rent will be retained unless Wells and Bennett Realtors is able to re rent. If property is re-rented,
$100 cancellation fee will still apply. In the event that your reservation is booked more than 120 days prior to
arrival, a $100 fee will be collected at the time of booking along with damage insurance.  The $100 will be applied
toward the balance of rental fees.
Holding Over:  Occupant agrees there shall be no holding over or late departure without prior approval.  Check out
time is 10:00am. Any unauthorized holding over by occupant shall be subject to a charge 1 and ½ times the daily
prorated rent, plus any additional damages incurred including, but not limited to, the cost of alternate housing for
guests displaced by occupant’s holding over.  Late check-outs will be charged 50% of the holdover rate.
Unavailability:  If for any reason beyond the control of the Owner or Owner’s Representative, the premise is
unavailable, Owner or Owner’s Representative may substitute a comparable unit or cancel this Agreement and
refund in full to occupant all payments made.
Rules, Regulations, No Commercial Use:  Occupant agrees to comply with any and all rules and regulations that
are at any time posted on the premise for any or delivered to occupant.  Occupant shall not (i) disturb, annoy,
endanger, or interfere with other occupants of the building in which premise located or its neighbors; (ii) use the
premise for any commercial or unlawful purposes including, but limited to, using, manufacturing, selling, storing,
or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit properties will
result in eviction and forfeiture of any and all Rental Fees.   Absolutely NO Weddings or large planned events, if
such event takes place it will result in eviction and forfeiture of any and all Rental Fees.
Kitchen: All kitchens are completely equipped with basic cooking and eating utensils for the amount of guests the
home sleeps.  Please do not adjust the refrigerator setting- leave on normal- this will cause the unit to turn off.
Fireplace & Wood stoves: Open the damper before starting any fire.  Utilize fireplace/wood stove screens and
doors to insure that red-hot embers do not fall or pop out.  DO NOT leave fire unattended at any time.  DO NOT
clean fireplace or woodstove.  FIREWOOD IS NOT GUARANTEED IN ANY OF OUR UNITS.  Owners are not required
to supply firewood.  Firewood can be purchased at local markets or call our office for information on delivery.
Phone: Most homes do not have land lines.  Homes with land lines– -Local calls can be made at no charge.  Calling
card is required to make any long distance calls.
Entry: (A) The Owner and Owner’s Representative and agents have the right to enter the premise, upon
reasonable notice, to verify Occupant has complied with the terms of this Agreement, or in case of emergency.
Joint and Individual Obligations:  If there is more than one occupant, each one shall be individually and completely
responsible for the performance of all obligations under this Agreement, jointly and individually with every other
occupant.  Occupant(s) are renting the premise from Owner who retains full legal, possessory and access rights.
Furnishings/Electronics: Every property is comfortable and tastefully furnished, ready for your carefree stay at
Lake Tahoe.  All units have color TV, washer/dryer, dishwasher, microwave unless otherwise noted.  Some
properties  have blurays, VCRs, DVDs, and stereo.  If you move any furnishings or unplug any electronics or TV hook
ups, please replace the way you found it.  In the event any electronics are reconfigured during your stay and
require a technician's repair, guest(s) will be responsible for any incurred costs.
No Pets/ No Smoking:  All of our properties are non-smoking.  If you bring a pet make sure property is pet
friendly.  Most homes allow one dog only,  unless pre-approved in writing. Violation of these conditions will
result in $100 fee.  Pet Fees apply.
Pool, Beach, Tennis: Properties with pool, beach, and tennis open for the 4 th of July weekend, some earlier, but
there are no guarantees.  Most pools close right after Labor Day.  Please be advised that there is a $100
replacement fee for any lost or misplaced keys or passes.
Parking: When snow removal conditions exist, parking is NOT permitted on public streets.  This could result in tow-
a-ways and/or fines.
Keys:  All keys must be returned to our office.  A drop is available for early checkouts.  The fee for lost keys is
$25.00 per key, $50.00 per garage opener.
Be sure you do not leave personal property in any unit
Retrieval of such items will result in a $25.00 handling fee, as well as shipping costs.
Trash: We would appreciate it if you would bag & dispose of your trash in an appropriate receptacle. Do not leave
your trash outside, except in a bear proof container.
Housekeeping/ Maintenance: Any missing items or extra cleaning, plumbing issues, or damage caused by
carelessness will be charged to the guest and may also result in additional fees equal to 1 to 1.5 times the daily
Road Construction: During the summer months construction is common around the Tahoe Basin. It is possible that
there will be construction noise around the location of your home. If this is a concern to you please visit
www.tahoeroads.com for more information about the locations.
Tenants: Agree to hold owners and agents free and clear of any liability for damage to self or property resulting
from accident or injury, or loss of enjoyment due to power outages, water turn off, rain or snowstorms, road
closure, sun, flood, negligence, defective construction, fire, theft, inoperable appliances, equipment, hot tub/spas,
and cannot guarantee the Internet, etc.  Wells and Bennett Realtors will take all the possible steps to see that all
house equipment is in working order.
Person contracting this Agreement is responsible for ALL guest actions in/on property.  Homeowner is not
responsible for any accidents, injuries or illness that occurs while guests are on the Premises or in the available
facilities.  Home owner is not responsible for the loss of personal belongings or valuables belonging to guests.  By
accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their
use of the Premises or others whom they invite to use the Premises.
No illegal activity shall take place on or around the Premises.  Amongst others, this includes underage
drinking, vandalism, using banned substances etc.  If illegal activity is discovered you may be immediately asked to
vacate the property and no refund shall be given.